Privacy Policy
Last updated: 06/02/2026
Who we are
My website address is: pollyb.co.uk
What information we collect
We collect different types of information depending on how you use our website.
Contact form enquiries
When you submit an enquiry through our contact form, we collect the information you provide. This typically includes your name, email address, and any message or questions you send us.
Website analytics
We use Google Analytics to understand how visitors use our website. This service collects information such as your IP address, browser type, device type, and the pages you visit. Google Analytics uses cookies to track this information.
The data collected is anonymised where possible. It helps us improve our website and understand what content is useful to visitors.
How we use your information
We use your information for the following purposes:
To respond to your enquiries. When you contact us, we use your details to reply to you.
To improve our website. Analytics data shows us which pages are popular and how we can make the site better.
To comply with legal obligations. We may need to keep records for legal or regulatory reasons.
Cookies and tracking
Our website uses cookies. These are small text files stored on your device.
Google Analytics cookies
Google Analytics sets cookies to track how you use our website. These cookies collect anonymous information about your visit. The data is processed by Google on our behalf.
You can learn more about how Google uses this data at google.com/policies/privacy/partners
Managing cookies
You can control and delete cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing ones. Please note that disabling cookies may affect how our website works.
How we protect your data
We take appropriate security measures to protect your personal information. We use technical and organisational safeguards to prevent unauthorised access, loss, or misuse of your data.
Access to your personal data is restricted. Only authorised individuals can view it when necessary.
Sharing your information
We do not sell your personal data to anyone.
We share data with the following third parties:
Google Analytics. This service processes analytics data on our behalf. Google is a data processor and must follow our instructions.
We may disclose your information if required by law. This includes responding to court orders or protecting our legal rights.
How long we keep your data
We keep your personal data only as long as necessary. The retention period depends on why we collected it.
Contact form enquiries are kept for up to two years. This allows us to refer back to previous correspondence if needed.
Analytics data is retained according to Google Analytics settings. We typically keep this data for 26 months.
When we no longer need your data, we delete it securely.
Your rights
Under UK GDPR, you have the following rights:
Access your personal data. You can ask us what information we hold about you.
Correct your data. Tell us if any information is wrong or incomplete.
Delete your data. You can ask us to remove your information in certain circumstances.
Object to processing. You can ask us to stop using your data for certain purposes, such as analytics.
Request data portability. You can ask for your data in a common electronic format.
Withdraw consent. If we process your data based on consent, you can withdraw it at any time.
Contact us
If you have questions about this privacy policy or want to exercise your rights, please contact us:
Email: hello@pollyb.co.uk
Post: Old Tom’s, 4 The Wharf, Colt Hill, Odiham, Hampshire, RG29 1DH
Complaints
You have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.
You can contact the ICO at ico.org.uk or call 0303 123 1113.
Changes to this policy
We may update this privacy policy from time to time. We will post any changes on this page. The date at the top shows when it was last updated.
Please check back regularly to stay informed about how we protect your information.